FREQUENTLY ASKED QUESTIONS

Is your software written for Windows?

FHA Software is a 100% 32bit Windows-based program and has been for quite some time. There's absolutely no DOS compatibility limitations as with competitor vendor software. FHA Software runs in the latest Windows 2000/XP & Vista Operating Systems and Windows-based computer hardware (such as printers and modems).

How are software updates distributed?

FHA Software has a built-in feature called the Auto-Update Process which automates update retrieval & installation, using the internet. If internet access in non-existent or connection speed is too slow for update file retrieval, users can be placed on our quarterly update mailing list.

What kind of Technical Support is provided?

Registered FHA Software users have unlimited toll-free access to same-day technical support assistance with experienced staff.

Does your software provide accounting ability?

FHA Software has built-in accounting features which eliminates the inaccurate and time consuming process of integrating data to third party accounting packages. Processing your tenant changes instantly effects your accounting files. There's no monthly close-out or auto-charge processing because FHA Software's accounting features are not locked in time.

Will I have to reenter all my data into your software?

FHA Software has the ability to automatically import existing tenant information from most all competitor software (RD & HUD) programs. This eliminates the need to reenter data, when switching to FHA Software.

What is the price of your software?

The purchase price of FHA Software is based on the type of subsidy (RD, HUD, LIHTC) you have, the total number of units you manage and if you require a single user or networked version. Discounts are also available for small projects, quantity package purchases and extended use licensing. No annual contracts. Purchase price for FHA Software can be as low as $399 for small projects.

Do you charge an annual fee or per update?

The purchase price of FHA Software includes free phone support and program updates for one full year. Thereafter, a yearly maintenance fee paid in advance will continue toll-free phone support and program updates. The second year maintenance fee will be prorated so that subsequent fees cover a calendar year period.

Can we use your software on a trial basis before purchasing it?

Absolutely! We're so confident you'll agree FHA Software is so easy to use, we offer a full 30-day satisfaction guaranty with every package. That's why we'll send you your package Risk Free for 30-days to see for yourself just how easy it is. At the end of your 30-days, you simply pay the invoice to continue using FHA Software or you just ship the package back to us. Free 30-day trial periods can be extended as often as it takes to be convinced.

How long has your software been available and how many users do you have?

FHA Software started being developed in 1982 and was available for marketing in 1985. Today, over 5,500 affordable housing projects successfully rely on FHA Software for their compliance requirement needs.

Does your software require Netscape Messenger to send our MAT files to TRACS?

No. FHA Software has a built-in feature called "TRACSMAIL Communications" which automates MAT file send and message retrieval processes, eliminating the need for Netscape Messenger software. Submission history detail is maintained and TRACS message contents are interpreted automatically. Multiple TRACSMAIL accounts and destination ID's can be setup.

Is your software compliant with RD's MINC Industry Interface?

Rural Development has a new web page called "Management Agent Interactive Network Connection (MINC)" which allows Borrowers to electronically submit required RD forms using the internet. FHA Software has successfully tested new EDI file submissions through this new MINC Industry Interface. The March 2003 [ 2003.03.25 ] Release of FHA Software provided our users the ability to submit their EDI files through the MINC website. Multiple EDI file submission ability is also provided by FHA Software.

Why is your software so reasonably priced, compared to other packages?

That's a good question. We'd love to charge as much as other vendors, but paying more for a product doesn't necessarily mean it's a better product. Simply put .. FHA Software works !!! As with any new software, once you grasp an understanding of how it works, the need for phone support becomes minimal. Most calls come from new users who are getting acquainted with the program, existing users attempting to process uncommon situations, or accommodating a periodic glitch in electronic file transfers. Ask yourself .. is your existing software giving you your money's worth? If it's DOS-based and it takes days, sometime weeks to get someone to call you back, maybe it's time you switched to FHA Software.